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GENERAL FAQ
Q:
How is Digital Express
Pro unique from other competitors
* We Utilize the latest of media technologies
* We offer 16:9 widescreen and 4:3 fullscreen formats
* Our order forms will help you price out your production with built-in project
calculations
* Our prices are very competitive and honest
* Our quality is no less than excellent
* Our Service is outstanding
* We custom tailor to your needs
* We offer payment with PayPal, so you can
pay for your order using any of the four major credit cards, or debit cards, your bank account, or your PayPal account.
*
We guarantee our product to be free of any defects and offer a 100%
satisfaction guarantee.
Q:
How do I order
A: Instructions on placing and sending your order are
found in our SHIP NOW webpage through the navigation
link on the left hand side of every page.
Q: How long does it take to get my order
A: We will normally complete
your order within 5 to7 business days of receiving you order.
During the holiday season it may take a bit longer, so get your order in early.
Q: When and How do
I pay for my order
A:
Once your media arrives at our door we will review your order form and verify
all materials have arrived. You will receive an email from us confirming your
order was received. Once we begin processing your order you will receive an
email with a notice for payment. You can pay us with any of the four major
credit cards, debit cards, or with your PayPal account.
Q: Are you experienced
A: Absolutely! We have
been in the media services business for over 20 years.
Q: What is your mailing address
A: Digital Express
22074 E
Briarwood Dr Unit 737
Aurora, CO 80016-6047
Q: What customer service do
you provide
A: Call us
at cell (720) 224-0971 or office (720) 544-7000 between10:00am to 6:00pm MDT Monday through Friday
and 10:00am to 5:00pm on Saturday. Closed Sunday. You can also email us anytime at
info@digitalexpresspro.com
and normally have a response back to you within a few hours.
TECHNICAL FAQ
Q: Will your DVD play in my player
A: Our DVD's can be played with the vast majority of the DVD-ROM drives and
set-top DVD and Blu-ray players in use today. We record on Verbatim
DVD-R format disc with an excellent compatibility rating. You can verify
that your DVD or Blu-ray player is capable of playing a DVD-R disc at
www.videohelp.com
Q: What is the
difference between a DVD and CD
A: DVD is very similar to a CD, but it has a
much larger data capacity. A standard DVD holds about seven times more data than
a CD does. This enhanced
capacity means that a DVD has enough room on it to store a full-length, MPEG-2-encoded
movie, as well as a lot of other information.
Q: How long will data recorded on Verbatim
DVD disc remain readable
A. The life span of a recorded disc depends upon such things as the
intrinsic properties of the materials used in the disc's construction, its
manufactured quality, how well it is recorded and its physical handing and
storage. Verbatim carries out accelerated age testing by subjecting samples of
its discs to environments that are beyond those experienced under normal storage
conditions. Based on its extensive testing, Verbatim DVD-R lasts about 100 years.
Q: What are the typical contents of a DVD movie:
A: Up to 120 minutes of high-resolution
video, in letterbox or standard format,
with 720 dots of horizontal resolution and 480 dots of vertical resolution, NTSC
Standard. The
video compression ratio is typically 40:1 using MPEG-2 compression. The soundtrack
is normally Dolby Digital.
Q: Can you put music on a DVD
A: A DVD can be used to store about 1400 MP3
songs, nearly sixty (60) hours of high-quality music.
Q: Does your DVD movies have an on-screen index?
A:
Yes, the Main Menu or Sub Menu can be labeled with many of the significant parts of the movie, and
usually
with an animated picture. With your remote, you can select the entire movie or part of the movie you want
to view, the DVD player will take you right to that part, with no need to rewind
or fast-forward.
Q: Can you put both television formats on a DVD?
A:
It depends on the length of the movie, some customers want the DVD movie to play on both the 16:9 widescreen TV, and
the 4:3 fullscreen TV. By default a movie authored in widescreen format will
play in anamorphic widescreen (black bars above and below the video) on a
standard fullscreen 4:3 television. The DVD player does the conversion of the
aspect ratio change if the unit was set-up to do so when first installed,
usually a default setting. Some DVD players incorrectly identify widescreen video during
playback to a fullscreen TV. If this is your case, we can concert your
widescreen video to letterbox and store the converted letterbox video on the DVD
along with the widescreen video, giving you a choice of which video to play. Of
course, there will be an additional charge for the
dual format.
Q: Can I play CDs on a DVD player
A:
Yes. Most DVD players are compatible with audio compact discs. And music will become
increasingly available in DVD format in the near future.
Q: What is the difference between DVD +R and DVD -R
A: DVD-R and DVD+R share similarities in that
they are both write-once formats, they both have single-sided capacities of
4.7GB, they both need finalization after recording for broad playback, and both
can be used for either data storage or video applications. The major difference
is that they are not interchangeable when it comes to recording. Because each
format writes information to it's corresponding disc differently, DVD+R discs
must be recorded by a +R drive or video recorder, and DVD-R discs must be
recorded by a -R drive or video recorder. Once recorded, they share similar
playback compatibilities.
Q: What is the best way to clean a disc
A: Always clean CDs and DVDs with a soft, lint-free
cloth, moving outward from the hub to the rim. You should always rest the disc
on a firm surface with another soft lint free cloth underneath, this is
especially important with dual-sided discs. NEVER clean it in a circular motion,
as any scratches caused by the cleaning material are more lightly to be damaging
to the disc. Don't be tempted to use strong household cleaners or any abrasives,
as they will damage the disc. If the disc is badly scratched, you may want to
try some of the commercially available CD repair kits that include a mild
abrasive and polish. All repair kits labeled "For CDs" will work just as well on
DVDs.
Q: Will your DVD-video play in my computer
A: As long as
you have a DVD-Rom drive installed in your computer and the necessary software (codecs)
for playing DVD content such as WinDVD,
PowerDVD, Windows Media Player, RealPlayer, QuickTime, etc.
Q: How much data, audio or video can be stored on a 4.7GB
DVD
A: After formatting, a 4.7GB DVD provides 4.3GB of
storage capacity. A single disc allows you to store as many as:
4,300 full-colored 1MB digital pictures or
120 minutes of MPEG2-compressed video.
Q: What recordable DVD formats do you use
A: 4.7GB DVD-R, for
General Use, a recordable version of DVD-ROM. These are write-once DVD's which
can be read by nearly all DVD drives and players. This media provides secure
recording for volumes of information that cannot be accidentally or
intentionally altered. For 8.5GB DVD-DL Disc we record using the DVD+R DL
Format.
DVD+R DL, the write-once DVD+R DL specification is an extension of the DVD+RW format. Similar in functionality and
compatibility to DVD-R General Use, DVD+R DL was designed to provide widespread
playback on DVD-ROM drives and DVD video players.
Q: How should a DVD disc be handled
A: DVD media should always be handled by the edges
or the center hole. You can also handle the disc by grasping it inside of the
center hub stacking ring. Store the disc in its case when not in use to
prevent scratches. DVDs and CDs should be stored so that they are not exposed to
direct sunlight or heat.
Q: What are the benefits of using DVD for video
A: One layer can hold up to 2 hours of digital video and audio with different aspect ratios on one disc. Multi-story seamless branching, menus,
interactivity, durability, programmability, and special
effects playback. DVD video enables convergence and compatibility between
personal computers and consumer electronics devices.
Q: What is DVD
A: DVD is an optical disc storage technology. It
can store high-quality video, audio and computer data. DVD is the acronym for
Digital Versatile Disc. You may have heard DVD referred to as Digital Video
Disc; however, because the discs can be used to store data as well as video, the
more general term is the currently accepted term.
Q: What are DVDs used for
A: The applications for DVD products span the
entire storage spectrum--Data, Audio, Photo and Video storage. They include
personal and professional video production, personal and business storage,
backup, archiving, radio and television broadcast storage, education, healthcare
and government applications as well as small-scale distribution.
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